Refund Policy

At Renue, customer satisfaction is our priority. That's why we proudly offer a 30-Day Money-Back Guarantee on eligible purchases.

30 Day Money-Back Guarantee

If you're not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.

To be eligible for a refund, the item must be returned in good condition with all original accessories and packaging whenever possible.

Please note that shipping charges are non-refundable unless the item arrived damaged or we sent the wrong product.

How Do I Request a Return?

To start a return, simply contact our customer support team at [your@email.com] with:

• Your order number
• The reason for your return
• Photos of the product (if the item is damaged or defective)

Our team will guide you through the return process.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you received a damaged, defective, or incorrect item, we'll gladly replace it at no additional cost.

If you'd like to exchange your product for a different item, please contact our support team. Any price difference will either be refunded or charged accordingly.

Orders Purchased During Promotions

If you purchased your item using a discount code or promotional offer, your refund will be issued for the amount you actually paid, not the original retail price.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the item and packaging. We'll resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven't received your refund after it has been approved:

• Check your bank account again.
• Contact your credit card provider or bank, as processing times may vary.
• If you've done both and still haven't received your refund, please contact us at [customercare@renue.com].

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us.

Email: customercare@renue.com
Contact: 03316172218